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Error

The "error" event happens as soon as the scan process reaches an end due to an error.

Name
Description
status
The current status of the scan.
Integer
Possible values:
0 : Success
1 : Error
2 : CreditsChecked
3 : Indexed
error.code
Error code that represents the reason for failure. See below the full error table.
Unsigned Integer
error.message
Error message that represents the reason for failure.
String
developerPayload
The developer payload that was provided in the submit method.
String
Max Length: 512 characters

Example

Copyleaks provides you with the specific error message describing the reason for the error. Some of the failures are related to incorrect configuration from your side. Others are related to Copyleaks server-side errors. The full error list is provided here:

Error CodeError Message
1Bad request. One or several required parameters are missing or incorrect.
2Invalid login credentials.
3To use your account, you need to confirm the email address.
4This user is disabled. Contact support for help.
5Failed to download the requested url
6 Cannot complete the scan request because the file is too large. For more information: http://bit.ly/2fqJOqP
7Failed reading the submitted text.
8The image quality is too low to scan.
9Temporarily unavailable. Please try again later.
10This file type is not supported. Read more - http://bit.ly/2fqJOqP
11Not enough text to scan. The minimum text length is 30 characters and at least 6 words.
12 This document is too long (The maximum number of pages allowed is <max-allowed>, while this document contains <number> pages).
13You don't have enough credits to complete the request (required <number> credits)!
14The submitted file is invalid.
15The submitted URL is invalid!
17You have no credits. You need to purchase credits in order to complete the request.
18Copyshield widget is not showing on your webpgage.
19'<headers>*' headers are too long (limited to <max-size> characters together)!
20Only MIME multipart content type is allowed!
21You can upload one file at a time!
22Unable to determine file size.
24Bad filename!
25Undefined language!
26The request cannot be completed because the process is still running.
27Unknown process id!
30Missing '<name>' header value!
31Bad parameter '<param-name>'!
32Too many failed login attempts. Please try again in <number> hours.
33Http header '<headers>' key is too long (max length is <max-size> characters)!
37Authorization has been denied for this request.

We are doing our best to successfully respond to all of your requests.

Still, sometimes we encounter an internal error. In that case, we will fix the problem as soon as possible. You will also get a unique ticket ID that will help identify the problem when contacting Copyleaks customer support.

Error CodeError Message
16 The server encountered an internal error or misconfiguration and was unable to complete your request. We are investigating the problem. Ticket ID <00000000-0000-0000-0000-000000000000>

Example

{
  "status": 1,
  "error": {
    "message": "You don't have enough credits to complete the request (required 10 credits)!",
    "code": "13"
  },
  "developerPayload": "Custom developer payload"
}

Other resources:

  • Webhooks Security - Security aspects when protecting your endpoints from unauthorized access.
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